There are a few reasons why you might think your candidates disappeared but they haven't. If you are having trouble finding a candidate record, your best bet is to try to find them through quick search.
Why candidates might not appear when you think they should
Your candidates no longer match a filter
JobScore remembers the filters you create on the homepage, candidate manager, job manager, and other pages. When you update a record and it no longer matches a filter it won't be shown anymore. For example:
- If you change a candidate’s workflow stage from new to declined, they’ll no longer appear in a list of new candidates
- If you change a job’s status from open to closed, it won’t show on a list of open jobs.
- If you complete a task it won’t show on a list of pending tasks
THE FIX: Search for the candidate, you should still be able to find them.
You were removed from a hiring team
If you have the standard access level you can only see candidates that are assigned to jobs where you are on the hiring team for a job. If you are removed from a hiring team, you won’t be able to see those candidates anymore.
THE FIX: Ask a colleague to add you to the hiring team for the job or to increase your access level.
The candidate was merged with another candidate
When candidate records are merged you should be redirected to the winning record in the merge.
THE FIX: Try searching for the candidate to find the merged record, it's possible a few things may have changed a bit.
The candidate record was pseudoanonymized or deleted from JobScore
If you turn on GDPR or CCPA compliance, candidate records are pseudoanonymized (essentially deleted) based on your data retention policy. It is possible (albeit difficult and uncommon) for users with the owner access level to delete candidate records from JobScore.
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